Refund & Cancellation

I want to cancel my order ASAP. What should I do?

Go to “Returns”, find your order and cancel it. or Follow this link http://www.naashop.com/index.php?route=account/return/insert Else call us or email us with instructions to do the same and we’ll do it for you. Your order cannot be canceled if it has been shipped and not yet been delivered to you. Please note we can accept cancellation requests only within 30 days of delivery of the product.

Please Note: For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

Will I get my money back?

If you cancel before your order has been shipped you will get your money back within 3-7 working days. If you cancel after your order has been delivered, you will get your money back 3-7 days after we receive back the canceled products in our warehouse.

What do I need to do to ensure that I get my refund back?

Please follow the instructions in the cancellation email. You need to send the products in original packing with the invoice or order details. If you paid thru COD please provide your back account details asap.

Please Note: We do NOT process any refunds in form of cheque or demand draft. For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

Who pays for the shipping if I send back the product?

Call us to check if it is available in your location. If not we will provide you a Gift voucher in in case you ship back the products thru India post or a traceable courier.

I like the product I bought. But, I saw a new one and I want that one now. Can I exchange? No, but you can return your order and place a new one.

If I need to send you back the item, where should I send it?

For return address, please refer the email notification we'll send you when you will cancel the order.

I want to return only one of the items that I bought as part of this order. Can I?

Yes you can please go ahead and email us or call us and we will help you.

Please Note: For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

Refunds

When will I get my money back? Your money will be credited within 5-9 working days from the time we receive the returned product in our warehouse.

Will I get cash or will I get some sort of store credit/points etc.. We will refund prepaid orders to the source of the payment. In case of COD all refunds will be made thru NEFT. Refund of return shipping will be made in form of http://www.naashop.com/ vouchers. Please note:- we will NOT be able to process refunds in the form of bank cheques or demand drafts.

Its been almost a week since I requested for a refund. I’ve still not seen it hit my bank account? This would happen either because your product has not reached our warehouse or your bank account details were incorrect. In either scenario please contact us immediately. Please note:- we completely understand your anxiousness and we want you to transact with us again, so we will do our best in ensuring your money reaches you.

I don’t have a bank account and I want the refund money by cheque. How and when can I get it? We don’t process refunds in form of cheque or DD. Please provide a friends or family members bank account for us to process the refund.

The bank where I want my money returned is not there in your list of banks. How do I get it added? Call us and we will help you out.